Ten Questions To Ask A Security Service Company
If you’re looking for a security guard company in Spokane Valley, WA, whether for your company or residential complexes, it’s important to pick a reliable service provider with high standards. After all, ensuring the safety and security of your assets is something that shouldn’t be taken lightly! Therefore, it’s essential to choose a security service company that you can trust to help protect property and lives.
However, if you’ve never worked with a security service company before, you may not know where to start when it comes to choosing the right one for your business. To make the whole process easier for you, we’ve outlined ten valuable questions to ask a security service company.
During your initial consultation, ask these questions to help you understand if this company is the right fit for you and capable of creating a safe and secure environment.
1. Are you licensed and insured?
Before you work with any security services company, make sure the company is properly licensed and insured. Every security company has to be licensed by the Department Licensing in Washington State. This licensing ensures that employees are properly screened with fingerprinting and background checks. Security companies should also be insured for workman’s comp, auto liability, and general liability.
2. What do your customers say about you?
The best way to learn about the effectiveness of a particular security services company is to look at the reviews of past and current customers. These customers can give an honest review from a perspective that you will be able to connect with. Look on the company’s website and Google Places listing for customer reviews. If you do not see any testimonials, ask the company directly for their references.
3. What do you specialize in?
Not all security services are created equal. For example, depending on your needs, you may want a company specializing in corporate security, residential security, or both. You may also want to consider whether you need a company that offers long-term security services or event security services. While it may be enticing to save money by bundling services, you want to make sure you’re getting the best services possible. A company that offers too many varied services may not have the specialization that your company needs.
4. How long have you been serving this area?
Security needs differ from area to area. It’s important to go with a company that has familiarity with the service area that your building is in. Or, at the very least, the security guards the company provides should have a background working in the area, which will ensure that the guards for your building are prepared for your particular security needs.
5. How are your guards trained?
Every state has its legal requirements for training, qualifications, and education for security guards. Before you decide to hire a security company, you should familiarize yourself with the requirements in your state and make sure that the company’s guards are prepared according to these qualifications.
6. How do you monitor your guards?
If you are working through a security services company to get a security guard for your company, it should not be your business’s responsibility to monitor the guard. Instead, the company should handle monitoring the guards and supervising their work. Ask the company about what strategies they use to supervise their staff. What is their chain of command? Do they use GPS services to keep tabs on their employees? Knowing the answers to these questions can help you make sure the guards you hire will be productive.
7. Are your guards armed or unarmed?
It’s important to know whether the guards you are hiring will be carrying weapons or not. In some cases, you may want your guards to carry a weapon, depending on what kind of business you have and what kind of area you are in. In other cases, having armed guards can create more danger. If guards are not properly trained in how to use their weapons, they could inadvertently hurt themselves or a civilian.
8. What technology solutions do you offer?
Working with a trained security guard can be a great way to elevate the security of your building. But even with a guard, additional technology tools can be a good way to enhance the system. For instance, having both an alarm system and a security guard can be a good strategy. This way, if the alarm is set off, the security guard can respond to the threat immediately. Similarly, many companies choose to use both a video monitoring system and a security guard, which allows the guard to monitor more of the property from one location.
9. When and how can I get in touch with you?
It’s important to work with a security company that is easy to get in touch with. If you have a security problem, an issue with one or your guards, or a problem with the technology, you should talk to a person at the company. Find out who your main point of contact would be and what hours they would be available.
10. What are your pricing options?
Once you’ve found a company you’re willing to work with, you will need to determine what kind of contract you want to sign. Find out what kind of contract lengths are available and whether there are discounts based on how long a contract you take out. You can also investigate whether they offer add-on security services at a better price.
If you’re looking to hire a full-service security guard company in Spokane Valley, WA, reach out to Kodiak Security Services. Backed by a driven and dedicated team, our goal is to provide you with the best security service in the Inland Northwest. Our qualified officers are the best in the industry who are trained observers proactively dealing with security issues.
We provide armed security guard services, standing security guard services, security vehicle patrol, and security alarm response to clients across Spokane, Spokane Valley, Airway Heights, Cheney, Post Falls, Coeur D’Alene, and the surrounding areas.